Effective Date: 15.02.2026
Standout-Geeks.com, referred to in this Privacy Policy as “the Platform,” “we,” “our,” or “us,” is committed to protecting your privacy and handling personal information responsibly.
This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information in accordance with the Privacy Act 2020 (NZ) and its Information Privacy Principles. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described, you must discontinue use of Standout-Geeks.com.
1. Information We Collect
We collect both personal information and non-personal information in connection with your use of the Platform.
1.1. Information You Provide Voluntarily
When you submit a request, make a payment, or communicate with us, you may provide the following information:
- Your full name;
- Contact details, including email address and telephone number;
- Billing information and payment details (processed securely through third-party payment providers);
- Files, requirements, or other materials necessary for the provision of learning support services;
- Records of communications between you and our support team or Geeks; and
- Any other information you choose to provide in connection with your use of the Platform.
You are responsible for ensuring that any personal information you provide is accurate and up to date.
1.2. Information Collected Automatically
When you access or interact with Standout-Geeks.com, we may automatically collect certain technical and usage information, including:
- Internet Protocol (IP) address, browser type, operating system, and device information;
- Usage data, navigation activity, and interaction patterns within the Platform;
- Unique device identifiers or cookie-based tracking identifiers;
- Pages visited, session duration, and general engagement metrics;
- Referring website addresses and general source analytics; and
- Time zone, language preferences, and approximate geographic location derived from IP data.
This information is collected to maintain security, improve functionality, and enhance the overall user experience.
We do not intentionally collect or process sensitive personal information relating to a User’s race, ethnicity, religious beliefs, political opinions, health information, or similar highly sensitive data unless such information is voluntarily and directly provided by the User and is necessary for a specific and lawful purpose.
2. Use of Collected Information
Personal information collected through Standout-Geeks.com is used for legitimate and lawful purposes in accordance with the Privacy Act 2020 (NZ). These purposes may include:
- Providing, maintaining, and improving our learning support services;
- Processing requests and facilitating communication between Users and Geeks;
- Responding to enquiries and delivering customer support;
- Monitoring and enhancing user experience, functionality, and performance of the Platform;
- Detecting, preventing, and investigating technical issues, security incidents, or suspected fraudulent activity;
- Administering accounts and notifying Users of updates to our Terms and Conditions or Privacy Policy;
- Ensuring system stability, data integrity, and responsible usage of the Platform; and
- Sending service-related communications and, where permitted and in accordance with the Unsolicited Electronic Messages Act 2007 (NZ), promotional or informational content, subject to the User’s communication preferences.
We take reasonable steps to ensure that personal information is used only for purposes that are lawful, directly related to the functions of the Platform, and reasonably necessary for our operations. Appropriate technical and organisational safeguards are implemented to protect the confidentiality and integrity of User data.
3. Information Retention Practices
Standout-Geeks.com retains personal information only for as long as it is reasonably required for the purposes for which it was collected, or as otherwise permitted or required by law. Retention periods may be necessary to:
- Deliver services and maintain operational records;
- Comply with legal, tax, and accounting obligations under New Zealand law;
- Resolve disputes and enforce contractual rights; and
- Meet regulatory or compliance requirements.
As a general practice, inactive User account data may be securely deleted or anonymised after approximately five years of inactivity, unless a longer retention period is required by law or is reasonably necessary for legitimate business or legal purposes.
Users may request access to or correction of their personal information, or request deletion where applicable, by contacting [email protected]. We will respond to such requests in accordance with the Privacy Act 2020 (NZ).
Certain information may be retained in secure, encrypted backups or archived systems for limited periods where required for legal compliance, dispute resolution, or audit purposes. Such retained data will not be used for active processing beyond those lawful purposes.
4. Data Management and External Partnerships
Standout-Geeks.com maintains structured controls over the collection, processing, storage, and disclosure of personal information in accordance with the Privacy Act 2020 (NZ).
We engage reputable third-party service providers where necessary to support or enhance the functionality, reliability, and security of the Platform. These may include:
- Secure payment processing providers;
- Communication and customer support systems;
- Data analytics and performance monitoring tools; and
- Independent Geeks, contractors, or advisers who are subject to strict confidentiality and data protection obligations.
We do not sell, lease, or trade personal information. Any sharing of information is limited to what is reasonably necessary to:
- Deliver and support Platform services;
- Maintain system security and operational integrity;
- Comply with legal obligations; or
- Improve service quality and performance.
All third parties are required to comply with applicable privacy and confidentiality obligations under New Zealand law.
5. Information Handling and Partner Relations
Standout-Geeks.com places a high priority on the confidentiality and security of User information. Where third-party providers are engaged for technical or operational support, they are contractually required to:
- Process personal information only for authorised and specified purposes;
- Implement appropriate technical and organisational safeguards; and
- Comply with the Privacy Act 2020 (NZ) and any other applicable legal requirements.
Such service providers may include:
- Verified communication and customer support platforms;
- Secure payment and invoicing processors;
- Analytics and system optimisation services; and
- Specialists, contractors, or professional advisers bound by confidentiality and data protection agreements.
No personal information is disclosed to third parties for independent marketing or commercial exploitation.
6. Safeguarding Minors’ Data
Standout-Geeks.com does not knowingly collect, retain, or process personal information from individuals under the age of 18 without appropriate authorisation and, where required, verified parental or guardian consent.
If we become aware that personal information has been provided by a minor without proper authorisation, we will take reasonable steps to:
- Delete or anonymise the information in accordance with our obligations under the Privacy Act 2020 (NZ); and
- Suspend or terminate any associated account or service request, where appropriate.
If you believe that a person under 18 has provided personal information through the Platform without lawful consent, please contact us promptly so that the matter can be addressed.
7. Cross-Border Data Processing and Transfer
Standout-Geeks.com may engage service providers located outside New Zealand for hosting, technical support, payment processing, or other operational purposes.
Where personal information is transferred overseas, we will comply with Information Privacy Principle 12 of the Privacy Act 2020 (NZ). This includes taking reasonable steps to ensure that:
- The overseas recipient is subject to privacy protections that provide comparable safeguards to those in New Zealand; or
- Contractual or other legally enforceable mechanisms are in place to protect the information.
We limit cross-border transfers to what is reasonably necessary for operational purposes and require appropriate security and confidentiality measures to be maintained.
Users may request further information about cross-border data handling practices by contacting [email protected].
8. Privacy Rights of Individuals in New Zealand
Standout-Geeks.com complies with the Privacy Act 2020 (NZ), which provides individuals in New Zealand with specific rights in relation to their personal information.
If you believe your privacy rights have been breached, you may contact us in the first instance so that we can attempt to resolve the matter. You also have the right to lodge a complaint with the Office of the Privacy Commissioner (New Zealand) if you are not satisfied with our response.
8.1. Your Rights Under the Privacy Act 2020 (NZ)
Under the Privacy Act 2020 (NZ), you have the right to:
- Request confirmation of whether we hold personal information about you;
- Access personal information we hold about you;
- Request correction of personal information that you believe is inaccurate, incomplete, or misleading; and
- Request that a statement of correction be attached to your information if we do not agree to amend it.
Requests for access or correction can be made by contacting [email protected]. We will respond to requests within the timeframes required by the Privacy Act 2020 (NZ), generally within 20 working days, unless an extension is permitted by law.
We may refuse a request only on lawful grounds set out in the Privacy Act 2020 (NZ). If a request is refused, we will provide reasons for the refusal and information about your right to complain to the Privacy Commissioner.
8.2. Direct Marketing and Electronic Communications
Where we send promotional or marketing communications, we do so in accordance with the Unsolicited Electronic Messages Act 2007 (NZ).
You have the right to:
- Opt out of receiving marketing communications at any time; and
- Withdraw any consent previously given for marketing purposes.
Every marketing communication will include a clear and accessible unsubscribe mechanism. Opt-out requests will be actioned within a reasonable period.
8.3. No Sale of Personal Information
Standout-Geeks.com does not sell personal information. We do not disclose personal information to third parties for independent commercial exploitation or targeted advertising unrelated to the operation of the Platform.
Any disclosure of personal information to service providers is limited to operational, technical, security, or legal purposes and is subject to appropriate safeguards.
8.4. Complaints
If you consider that your privacy has been interfered with, you may contact us at [email protected] so that we can investigate and respond.
If you are not satisfied with our response, you may make a complaint to the Office of the Privacy Commissioner (New Zealand) in accordance with the procedures set out under the Privacy Act 2020 (NZ).
9. Data Sharing Practices
Standout-Geeks.com maintains a strict no-sale policy in relation to personal information.
Personal information is disclosed only where reasonably necessary for legitimate operational purposes, which may include:
- Engagement with verified service providers such as payment processors, website hosting providers, and secure cloud storage vendors;
- Use of analytics or advertising services (such as Google Ads or comparable platforms) to measure marketing effectiveness and improve audience reach, in accordance with applicable privacy and electronic communications laws; and
- Compliance with legal obligations, including responding to lawful requests from courts, regulatory authorities, or law enforcement agencies.
Any third-party recipient is required to handle personal information in accordance with contractual confidentiality obligations and applicable New Zealand privacy legislation.
10. International Data Transfers
Standout-Geeks.com operates from New Zealand but may utilise service providers located overseas.
Where personal information is transferred outside New Zealand, we comply with Information Privacy Principle 12 of the Privacy Act 2020 (NZ). This means we will take reasonable steps to ensure that:
- The overseas recipient is subject to privacy protections that provide comparable safeguards to those under New Zealand law; or
- Appropriate contractual or legally enforceable safeguards are in place to protect the information.
By providing your personal information and using the Platform, you acknowledge that your information may be processed in jurisdictions outside New Zealand, subject to these protections.
11. Policy Modifications
We may amend this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations.
The most current version will always be available on the Platform and will indicate the updated “Effective Date.” Continued use of the Platform following any amendment constitutes acceptance of the revised Privacy Policy.
12. Contact Information
For enquiries, concerns, or requests relating to this Privacy Policy or our data handling practices, please contact:
Email: [email protected]